FAQs
What services does MCL Ecom provide?
MCL Ecom specializes in product sourcing, wholesale supply, supplier negotiation, quality inspection, and international shipping support from China.
Do you sell products directly?
We primarily operate as a sourcing and wholesale supply partner, helping businesses find and purchase products from trusted suppliers in China.
What is the minimum order quantity (MOQ)?
Minimum order quantities vary depending on the product and supplier. Contact us with your requirements for more information.
How do I place an order?
Simply submit a quote request with your product details, quantity, and destination country. Our team will review your request and provide a customized quotation.
What payment terms do you offer?
A 30% deposit is generally required to begin sourcing or production. The remaining balance must be paid before shipment according to the agreed terms.
Do you inspect products before shipment?
Yes. Whenever possible, we conduct quality inspections, quantity verification, and provide photos or videos before shipment.
Can I receive product photos and videos before shipping?
Yes. We provide inspection photos and videos whenever applicable before the goods are dispatched.
Which countries do you ship to?
We support shipments to Europe, North America, South America, Africa, and the Middle East.
How long does shipping take?
Delivery times depend on the destination and shipping method. Typical transit times range from 7 to 30 business days.
Are customs duties and taxes included?
No. Customers are responsible for any customs duties, taxes, import fees, or local charges unless otherwise agreed in writing.
Can I cancel my order?
Orders may only be canceled before sourcing, purchasing, or production has begun. Once products have been purchased or produced, cancellation may not be possible.
Do you offer refunds?
Refunds are only available under specific circumstances outlined in our Refund Policy, such as supplier failure or verified issues before shipment.
Can I visit suppliers in China?
Yes. We can assist with supplier visits, factory meetings, and business support services in China upon request.
How can I contact MCL Ecom?
You can contact us via:
Email: MCLecom2030@gmail.com
Our team will respond as quickly as possible during business hours.
